Integration Specialist, Tech Services
Only Hiring in: NJ, NY, CA, PA, FL, TN
Job Type: Full-time
Description
Vydia is seeking a highly skilled and motivated Integration Specialist to join our Tech Services division. As an Integration Specialist, you will play a crucial role in ensuring a seamless integration of Vydia’s technology offerings for our clients. You will work closely with various teams, including Tech Sales, Client Success, Product Management, and Product Development, to provide technical expertise and support throughout the integration process.
If you are a tech-savvy professional with a passion for delivering seamless integrations and providing exceptional client experiences, Vydia welcomes your application. This is an exciting opportunity to join our dynamic team and contribute to the success of our cutting-edge technology offerings.
Responsibilities
- Client Integration: Collaborate with clients to understand their specific integration needs and requirements. Guide them through the integration process and provide technical expertise and assistance to ensure the successful integration of Vydia’s technology offerings.
- Technical Consultation: Serve as a subject matter expert on Vydia’s technology solutions and integration methodologies. Provide guidance and recommendations to clients regarding best practices and optimal integration approaches.
- Collaboration with Cross-functional Teams: Work closely with internal teams, including Tech Sales, Client Success, Product Management, and Product Development, to ensure a cohesive and efficient integration process. Act as a liaison between clients and internal teams to communicate integration requirements, timelines, and updates.
- Troubleshooting and Issue Resolution: Identify and resolve technical issues during the integration process. Collaborate with clients and internal teams to troubleshoot and provide timely solutions to any challenges that arise.
- Documentation and Training: Create comprehensive documentation and training materials to guide clients through the integration process. Develop technical guides, FAQs, and knowledge base articles to support self-service integration options.
- Continuous Improvement: Stay up-to-date with industry trends and advancements in integration technologies. Identify opportunities for process improvement and contribute to the enhancement of integration methodologies and tools.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Previous experience in a similar role, preferably in a SaaS or technology company, working on client integrations and technology solutions.
- Strong understanding of web technologies, APIs, and integration methodologies.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Proven ability to collaborate and work effectively in cross-functional teams, bridging the gap between technical and business teams.
- Strong problem-solving skills with the ability to analyze complex technical issues and provide innovative solutions.
- Detail-oriented with a keen eye for identifying patterns, troubleshooting, and resolving integration-related challenges.
- Customer-centric mindset with a strong commitment to delivering high-quality service and ensuring client satisfaction.
- Ability to build and maintain strong relationships with clients, understanding their unique needs, and providing tailored integration solutions.
- This position will require travel for onsite meetings with clients, as needed.
Nice to haves:
- Knowledge of web development technologies, such as AWS, Github, DNS management, HTML, CSS, JavaScript, Python and PHP.
- Experience with RESTful APIs, webhooks, XML, JSON, and data mapping.
- Experience with CRM systems, preferably Hubspot.
- Experience with project management tools such as Jira, Asana, or Trello.
Reasons to work with us
- Vydia is certified as a Great Place to Work™ company and has been named Best Place to Work in NJ by NJBIZ 5x (2023 most recent) due to its collaborative, fast-paced, and fun, thriving environment. Additionally, Vydia has been named a 2023 Fortune Best Workplaces in New York.
- Vydia was honored with the 2023 TechUnited Catalyst of Technology Award for our cutting edge technology and scalable platform that provides global music entrepreneurs and their labels the ability to stay independent. Vydia was also named the 2022 winner of the NJBIZ Business Of The Year award (51-100 employees) which recognizes the state’s most dynamic businesses and business leaders who share a commitment to professional excellence, business growth and the community.
- Major growth opportunities alongside the growth of the company; Vydia has been identified as an Inc 500 Fastest Growing Company in America and by Entrepreneur Magazine as one of the most Entrepreneurial companies in America
- Join a mission-based culture that enjoys giving back to the community through a variety of initiatives that are meaningful to our team members
- Full medical/dental/vision package, 401k retirement with employer matching, and financial wellness plans
- We invest in your growth and development, providing a professional development stipend for continued education and mentorship to support your career goals
- Hybrid/Remote flexibility to work from home
- Generous vacation policy including paid maternity/paternity leave
- Vydia provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
- Consistent with the Americans with Disabilities Act (ADA), it is the policy of Vydia to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact HR@Vydia.com
- Your employment with Vydia is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Vydia is not guaranteed for any length of time.
About Vydia
Vydia is an end-to-end music technology platform and services company that provides labels with the infrastructure and tools to power their business. The company’s innovative solutions in rights management, automated royalty accounting, advanced payments, and daily performance analytics provide leaders in music and culture with the unfettered ability to publish, distribute and monetize their audio-visual content on a global scale.
Vydia is a wholly-owned division of gamma., the artist-first multimedia platform providing creative and business services across all artistic and commercial formats founded by CEO Larry Jackson and President Ike Youssef. To learn more, please visit vydia.com
Salary Description
$75,000 – $90,000
